Damages and issues
Check your order as soon as it arrives, and get in touch with us right away if the item is defective, damaged, or not what you ordered, so we can assess the problem and fix it.
REFUND POLICY
Our return policy is a Lifetime one, meaning there is no limit on how many days after your item arrives that you can ask to return it for in-store credit or an exchange. You have 33 days to request a full refund.
Returns are only eligible when the item is in the condition in which it reached you. A receipt or proof of purchase is also required.
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Returns & exchanges are only available once.
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You can not return or exchange an already returned or exchanged product.
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Returns & exchanges are only valid on your most recent purchase.
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Exchanges and store credit are free of charge, while refunds come with a restock fee that varies.
Begin a return through this portal:
Keep in mind that returns must be shipped to this address:
Once your return is accepted, you'll receive a return shipping label plus instructions explaining how and where to ship your package. We cannot accept items that are sent to us without a return being requested first.
For any question about returns, you can reach us anytime at contact@undrdogco.com.
Exceptions / non-returnable items
Some items are not returnable, including perishables like food, flowers, or plants; made-to-order or personalized products; and personal care goods like beauty products. Returns of hazardous materials, flammable liquids, or gases are likewise not accepted. Reach out if you have any questions or concerns regarding your particular item. Sadly, sale items and gift cards cannot be returned.
Exchanges
To get what you want as quickly as possible, return the item you currently have and, after the return is accepted, place a separate order for the new item.
European Union 14 day cooling off period
Despite the foregoing, when merchandise is shipped to the European Union, you may cancel your order or send it back within a 14-day period, for any reason and without giving a justification. As stated earlier, the item must be in the condition in which you received it: unworn or unused, tags still on, and in its original packaging.
A receipt or proof of purchase is also required.
Refunds
After we receive and inspect your return, we'll let you know whether the refund has been approved. If it is, the money is returned automatically to the payment method you originally used, within 10 business days. Keep in mind that your bank or credit card company may also need some time to process and post the refund.
Should over 15 business days go by after your return was approved, please write to us at contact@undrdogco.com.